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Terms of Service

Last updated: 4 November 2026

1. The service

Rest Easy Web provides WordPress care plans ("plans"). Each plan covers one website. What each plan includes is listed on our pricing page.

2. Who we are

Rest Easy Web is a website care service for small businesses in the US, UK and New Zealand. Our full business registration details will be added here once registration is complete.

3. Your account and access

You create a separate administrator user for us on your WordPress site, let us install our monitoring plugin, and keep your hosting and domain active. You never need to give us your main hosting login or your own WordPress password. You own your website, content and hosting account.

When you leave, we send you a download link to your latest backup, delete our admin login and remove our monitoring plugin. We also delete our copy of your separate file (SFTP or FTPS) login and send you the steps to remove it from your hosting panel.

4. Payment and renewal

Plans are billed monthly in advance, in US dollars, through our payment provider. Your plan renews each month until you cancel. Prices may change, but we will tell you in writing at least 30 days before.

Founding offer. The first 10 paying sites get their first month free, then 20% off their plan (Essential $47, Growth $95, Commerce $183 a month). The discount lasts while that subscription stays active and ends if it is cancelled.

5. Cancelling

Plans run month to month with no minimum term. You can cancel any time. Your plan stays active until the end of the period you have paid for, and you will not be billed again. We do not refund part-used months. See our Refund Policy.

6. Support

Support is in writing only, by email or support ticket. We do not offer phone or video calls. Reply times count business days in your time zone. Essential: written reply within 2 business days. Growth: written reply within 1 business day. Commerce: written reply within 1 business day, and we aim to resolve the issue within 2 business days.

If a fix needs your host or a specialist, you'll get a written update by day 2. The 2-business-day resolution time is a target. It covers issues within your plan's scope. Larger jobs are quoted separately.

7. Edits

Plans with edit time cover small tasks of about 30 minutes or less each. Unused time does not roll over. Larger work is quoted separately.

8. Updates and fixes

Your site is backed up every day, and each plugin and theme update saves a restore point first. If an update we run ever causes an issue, we fix it free.

9. Malware clean-up

Growth and Commerce include one malware clean-up every 12 months. On Essential, each clean-up is $299. If your site is already hacked when you sign up, on any plan, we check it first and send you a written quote before we start. We work to remove the malware and tell you in writing what we found and what we did, but no one can promise a site will never be hacked again.

10. What we're not responsible for

We look after your WordPress site, not everything around it. We are not responsible for:

If one of these causes an issue, we tell you in writing and help where your plan allows.

11. Limit of liability

If something goes wrong and we are at fault, the most we will pay you in total is the fees you paid us for that site in the 3 months before the issue happened.

12. Changes to these terms

We may update these terms. If we do, we will tell you in writing at least 30 days before the change starts. If you don't agree, you can cancel before then.